Privacy Policy:

Welcome Home House Cleaning (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

1. Information We Collect

We may collect the following types of information when you use our website or book services:

• Full name
• Phone number
• Email address
• Service address
• Payment information (processed securely through third-party payment providers)
• Booking details and service preferences

We only collect information that is voluntarily provided by you during the booking process or when you contact us.

2. How We Use Your Information

We use your information solely to:

• Schedule and provide cleaning services
• Send booking confirmations and appointment reminders
• Communicate service updates
• Respond to customer inquiries
• Process payments
• Improve our services

If you opt in to receive SMS messages, we may send transactional messages such as appointment confirmations, reminders, and service-related notifications.

We do not send promotional or marketing messages unless explicitly requested by you.

3. SMS Communications

If you provide your phone number and opt in to SMS notifications:

• You may receive transactional text messages related to your booked services.
• Message frequency varies based on your scheduled services.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may reply HELP for assistance.

SMS consent is not shared with third parties for marketing purposes.

4. Data Sharing and Third Parties

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

Your information may only be shared with trusted service providers necessary to operate our business, including:

• Secure payment processors for payment processing
• Scheduling software providers (such as BookingKoala)
• Messaging service providers (such as Twilio) for SMS delivery
• Other service providers required to fulfill booked services

These providers are contractually required to safeguard your information and may not use it for their own marketing purposes.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Payment information is processed through secure third-party payment processors and is not stored directly on our servers.

6. Your Rights

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal or operational requirements)

To make a request, contact us at:

📧 he***@**********************ng.com
📞 +1 (720) 780-9058

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Welcome Home House Cleaning
Email: he***@**********************ng.com
Phone: +1 (720) 780-9058